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Returns & Refunds

RETURNS

All sales of tanning products are final. We do not accept returns unless there has been an error on your order made by Atlantic Tan. All errors must be reported within 7 days of delivery by calling 800-831-7649. All authorized returned merchandise must be current product, unopened, unused and clean from all price stickers or sticker residue, GWP attached if applicable. Discontinued items, eyewear, sunless products, sunless machines/accessories, tanning equipment, lip products, cosmetics, body wrap kits or accessories and supplements will not be accepted for return credit, no exceptions. Have your original invoice number available for purchase verification. You will need to give Customer Service a complete detailed list of items to be returned. Freight charges on the return shipment are not the responsibility of Atlantic Tan. Customer is responsible for packaging items sufficiently to avoid any damage during shipping. If damage occurs, we will not be responsible for processing a credit.

Equipment and Parts Returns

Lamps, acrylics, facial tanners, sunless booths and all new and used tanning equipment sales are non-refundable and can not be returned. ALL SALES ARE FINAL

PARTS WARRANTY

Customer will be charged for ALL replacement parts, including inbound and outbound freight. Upon return of incorrect (excludes sales order error) or defective parts - customer’s card will be credited without restocking fees or credit will be placed on account provided the following conditions are met:

  • Within 45 days of original purchase date of defective parts or within 3 days of receipt of incorrect parts
  • An authorization number , which is valid for 15 days, has been assigned by our customer service department and is noted on the outside of the returning package
  • Part is returned intact (charges for damages during shipping will be the customer’s responsibility); The product is returned in its original condition and resalable.

ACRYLICS

ALL acrylic orders MUST include bed information and acrylic dimensions (failure to provide this information constitutes the customer accepting responsibility for product, packaging and all inbound and outbound freight charges). Customer will be charged for ALL replacement acrylics, including inbound and outbound freight. Upon return of incorrect (excludes sales order error) or damaged acrylic - customer’s card will be credited without restocking fees or credit will be placed on account provided the following conditions are met:

  • Thoroughly inspect acrylic while driver waits – refuse shipment if there is any damage and call customer service
  • Save packaging, verify correct acrylic or call customer service to report incorrect acrylic immediately or within 3 days of receipt. DO NOT REMOVE PROTECTIVE WRAP FROM ACRYLIC UNTIL YOU ARE SURE IT WILL FIT YOUR TANNING BED. WE ARE UNABLE TO ACCEPT RETURNED ACRYLIC IF PROTECTIVE WRAP IS REMOVED.
  • Place incorrect acrylic in original packaging for pick-up (must be packaged to return safely to manufacturer), DO NOT RETURN ACRYLICS TO ATLANTIC TAN, THEY WILL BE REFUSED UPON DELIVERY. ALL ACRYLICS ARE SPECIAL ORDER  AND MUST BE RETURNED TO MANUFACTURER. DETAILS WILL BE PROVIDED

TANNING EQUIPMENT ORDERS

Please allow 2-3 weeks lead time after equipment orders are placed. Full delivery and installation is available. Deposits are non refundable.

MISSING ITEMS

Atlantic Tan must be notified of missing items within 3 days of delivery. Product will be replaced at no charge, via standard shipping on customers next order when possible or credit will be placed on account. Please do not dispose of any packaging prior to speaking with customer service.

DAMAGES

Do not sign for shipments until you have thoroughly inspected for damage. Visible damages to cartons must be noted on the freight bill. We cannot be responsible for shipments that are not noted as damaged when signed. Do not dispose of box or packaging material until item has been fully inspected for damages or defects. Reports for visible damage must be noted on the delivery receipt. Damages must be reported to us immediately; claims must be made within 3 days of receipt of shipment.


FREIGHT TRUCK DELIVERY GUIDELINES

Orders placed by 12:00pm (local time of distribution warehouse) will ship that day. Shipment must be unloaded by customer. Freight charges cover tailgate delivery to a commercial address only. Lift Gate Delivery means the truck will pull up in front of the salon and open the back of the truck up. The client is responsible for taking their shipment off the truck and carrying it inside.

The following services are available for an additional fee:

  • Lift Gate Service-$150 and up- Freight company will bring a truck with a lift gate. Truck driver will NOT carry the item into the salon or residence. It is the client’s responsibility to carry the item inside.
  • Inside Delivery-$70 and up - Truck driver will HELP carry the item inside.- Inside delivery does NOT include carrying the items upstairs. (This service is NOT available.) If the client does not have a loading dock they must pay for Lift Gate Service in addition to inside delivery

REFUSED PACKAGES

All refused packages are subject to a $25.00 processing fee, in addition to the actual freight charges incurred by Atlantic Tan.

MERCHANDISE AVAILABILITY

Our goal is to fill all orders placed by 3:00pm (local time of the distribution warehouse) on the same day they are received. Occasionally, popular items may have a longer delivery time or may be unavailable due to manufacturer back orders.  All items are subject to availability.

ADD-ON ORDERS

All orders are processed immediately. Please check your order carefully, we are unable to add items to an order once it is sent to shipping for fulfillment. A new order will be created for items that are added later and additional shipping charges will apply.

CATALOG PRICES - ERRORS

We make every effort to ensure all catalog pricing is correct at the time of printing. All prices in the catalog are subject to change without notice. We will do our best to maintain the price as it appears in the catalog. Atlantic Tan is not responsible for any typographical errors and/or omissions in this catalog.

CATALOG COLOR REPRODUCTION

We go to extreme measures to publish a catalog that accurately represents the color of products. However, it is sometimes not technically possible to reproduce all colors to perfection.

COMMERCIAL TANNING BUSINESSES ONLY

We sell to licensed tanning facilities only. We reserve the right to close any account if we find it does not abide by our guidelines.

DIVERSION

Atlantic Tan supports the fight against diversion. We monitor all orders placed. Unusual quantities or frequent orders of certain products will be held for verification. We reserve the right to close any account if we find it does not abide by our guidelines.

EFFICIENCY

We realize there are times you may have a piece of equipment out of commission or bare shelves, and need certain products asap. We make every effort to ensure that these items are sent to you correctly the first time. There may be certain circumstances when ordering various products that we may need more detailed information. Your orders will always be repeated back as well. See below for examples:

ACRYLICS ORDERING BED INFORMATION NEEDED:
~ Canopy (Top) or Bench (Bottom)
~ Year
~ Make
~ Model
~ Quantity of lamps
~ Measurements
~ Detailed Features such as Facials, Masking, etc.
At the time of order, Atlantic Tan will review the benefits and policies of these shipments.

LAMPS ORDERING INFORMATION NEEDED:
~ Year
~ Make
~ Model
~ Original lamps
~ Quantity of Lamps
~ Facials applicable
At the time of order, Atlantic Tan will review the benefits and policies of these shipments

LAMPS POLICIES:

Atlantic Tan will re-ship replacement lamps for damaged lamps if reported within 3 days of receipt. Customer is responsible for shipping charges on replacement order in all cases, except sales order error, damaged or defective tanning lamps. All refused orders will be subjected to a $25 surcharge in addition to the actual freight charges incurred by Atlantic Tan. Customers account will be charged for ALL replacement lamps, including inbound and outbound freight. Upon return of incorrect (excludes sales order error) or defective lamps a credit will be applied to your Atlantic Tan account.
 

 

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